Product Manager
Rakuten India Private Limited · Bengaluru
Rakuten SixthSense (Observability Platform) | TAP (Test Automation Platform)
🕐 April 2022 – Present
- Increased active user adoption by 30% by leading stakeholder requirements gathering and end-to-end development of RBAC, resolving enterprise access-control limitations blocking multi-team scalability.
- Improved user activation by 18% within 60 days by conducting funnel analysis and user interviews to diagnose onboarding drop-off, then closing gaps identified through structured gap analysis.
- Defined requirements and drove delivery of AI-powered metric forecasting, shifting on-call teams from reactive incident triage to proactive anomaly detection.
- Led delivery of AI-based root cause analysis (RCA) by documenting cross-signal correlation requirements, helping on-call teams pinpoint failures and remediation paths faster, cutting mean-time-to-detect (MTTD).
- Owned the Razorpay payment gateway integration end-to-end; documented business requirements, transaction states, and webhook handling needed for reliable transaction processing and settlement tracking.
- Increased platform engagement by 20% by leading requirements definition and development of test case management capabilities, closing test lifecycle visibility gaps.
- Identified automation workflow limitations through gap analysis, launching Model-Based and GUI Recorder features for non-technical users and driving 30% growth in feature adoption.
- Strengthened roadmap accuracy by conducting structured stakeholder interviews and usability sessions with non-technical business users, translating qualitative insights into prioritised product decisions.
- Reprioritised roadmap based on customer interviews, competitive analysis, and updated requirements documentation, improving enterprise readiness and adoption across key accounts.
- Led scrum ceremonies and backlog prioritisation, weighing engineering complexity against business impact and timelines, cutting scope creep by 20% and making delivery more predictable.
- Delivered product demos and onboarding training tailored to different stakeholder personas, making complex technical capabilities easier for end users to understand.
- Informed iterative feature improvements by synthesising qualitative user feedback from demos into actionable product requirements.
Software Developer Engineer I
Rakuten India Private Limited · Bengaluru
🕐 July 2021 – March 2022
- Gathered requirements from internal stakeholders and led development and launch of ProTask, an internal workflow tool that digitised manual processes and lifted productivity 25% across 8 departments.
- Architected API automation microservices for scalable testing workflows, cutting QA cycle time and improving execution efficiency by 40%.
- Increased user satisfaction by 30% and reduced page load time by 40% by building frontend and backend modules for the TAP platform based on documented user requirements.
- Worked with QA and product teams to define and validate acceptance criteria, reducing bug reports by 35% and improving platform reliability.
Associate Software Engineer
Rakuten India Private Limited · Bengaluru
🕐 August 2020 – July 2021
- Designed UI and onboarding workflows grounded in gathered user requirements, improving adoption and reducing dependency on support.
- Developed QR-based login to enhance cross-platform accessibility, improving user convenience and security.
- Designed and implemented a multi-platform notification system with seamless integration across Hike, Viber, and WhatsApp.
- Built test case management capabilities from R&D to production, increasing platform engagement by 20%.
- Introduced automation features (Model-Based + GUI Recorder), driving a 30% increase in feature adoption.
Software Developer Engineer (Intern)
Rakuten India Private Limited · Bengaluru
🕐 2020
- Contributed to TAP platform development, building foundational frontend components and test utilities.
- Collaborated with the engineering team on automation framework improvements, gaining exposure to enterprise SaaS workflows.
