Product Manager
Rakuten India Private Limited · Bengaluru
Rakuten SixthSense (Observability Platform) | TAP (Test Automation Platform)
🕐 April 2022 – Present
- Increased active user adoption by 30% by leading stakeholder requirements gathering and end-to-end development of RBAC, aligning engineering, design, and business teams to resolve enterprise access-control limitations blocking multi-team scalability.
- Improved user activation by 18% within 60 days by conducting funnel analysis and user interviews to diagnose onboarding drop-off, then closing the gaps identified through structured gap analysis.
- Defined requirements and led delivery of AI-powered metric forecasting and cross-signal root cause analysis (RCA), shifting on-call teams from reactive incident triage to proactive anomaly detection and cutting mean-time-to-detect (MTTD).
- Owned the Razorpay payment gateway integration end-to-end, working with engineering and external partners; documented business requirements, transaction states, and webhook handling needed for reliable transaction processing and settlement tracking.
- Strengthened roadmap accuracy and enterprise readiness by conducting structured stakeholder interviews, usability sessions, and competitive analysis with non-technical business users, translating qualitative insights into prioritised product decisions and improved adoption across key accounts.
- Prioritised test case management capabilities based on business value and customer impact, closing test lifecycle visibility gaps and increasing platform engagement by 20%.
- Identified limitations in existing automation workflows through gap analysis, leading to launch of Model-Based and GUI Recorder features built for non-technical users and 30% growth in feature adoption.
- Facilitated scrum ceremonies and backlog prioritisation for a cross-functional team of 20, balancing competing stakeholder priorities between engineering feasibility and business urgency, cutting scope creep by 20% and resolving conflicting delivery expectations across teams.
- Delivered product demos and onboarding training tailored to different stakeholder personas across B2B and B2C contexts, synthesising qualitative feedback into actionable product requirements that informed iterative feature improvements.
Software Developer Engineer I
Rakuten India Private Limited · Bengaluru
🕐 July 2021 – March 2022
- Gathered requirements from internal stakeholders and led development and launch of ProTask, an internal workflow tool that digitised manual processes and lifted productivity by 25% across 8 departments while handling a team of 10 members.
- Architected API automation microservices for scalable testing workflows, cutting QA cycle time and improving execution efficiency by 40%.
- Increased user satisfaction by 30% and reduced page load time by 40% by building frontend and backend modules for the TAP platform based on documented user requirements.
- Worked with QA and product teams to define and validate acceptance criteria, reducing bug reports by 35% and improving platform reliability.
Associate Software Engineer
Rakuten India Private Limited · Bengaluru
🕐 August 2020 – July 2021
- Designed UI and onboarding workflows grounded in gathered user requirements, improving adoption and reducing dependency on support.
- Built QR-based login for a travel platform product, cutting login time by 50% and strengthening cross-platform accessibility.
- Built a multi-platform notification system for a travel platform, integrating Hike, Viber, and WhatsApp and cutting missed-notification complaints by 40%.
Software Developer Engineer (Intern)
Rakuten India Private Limited · Bengaluru
🕐 January 2020 – August 2020
- Built QR-based login system and multi-platform notification integrations as part of the core engineering team.
- Developed scalable applications using Java and Spring Framework, gaining exposure to enterprise SaaS platform development.
